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Joe said :
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Great job! Couldnt be a more user friendly site; thank you!
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Linda Dallas said :
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i had a good experience and wanted to share-linda dallas
got my sunglasses today in the mail-all is good
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Mrs. Basto said :
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Hi, Just wanted to say that Ive received my sunglasses. It was in perfect condition and the courier service was prompt! I will not hesitate to recommend your website to my friends and relatives. A very satisfied customer..., Mrs. Basto
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jmoon_2@yahoo.ca said :
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: 5Compliment: Nice site! I,m glad i found this site . I didnt know anyone did these kind of repairs so I will tell everyone I know
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said :
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They are an absolutely beautiful pair of glasses, and would be ok as sunglasses too.
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Deb said :
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Easy to use. I found a pair of discontinuted frames that I had broken. Since, I have a very specific and expensive Rx, I really didnt want to have to buy new lenses! Very happy!!
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Don said :
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Your email response team is excellent. Crystal and Pete made me feel confident OPTICFAST could get the job done professionally. Thank you for your services.
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Linda said :
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I do want to say that the customer service at OpticsFast has been excellent. Thank you so much.
Linda L. Linford
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robot@trustpilot.com said :
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”I was 100% satisfied with the service received from OpticsFast and then some. I have a very expensive pair of Chanal sunglasses, in which I had prescription lenses placed. So I had about $500.00 invested in these glasses. My glasses had a metal frame which broke. I was directed to call Luxottica by Saks Fifth Avenue, where I purchased these sunglasses, as they told me that Luxottica is now the manufacture of Chanal sunglasses. I was informed when I callled Luxottica, that they do not do any soldering on metal frames, which was what was required to repair my frames. I then checked with OpticsFast, and was very pleased to learn that they do this type of repair, but I wasnt sure if they would be able to repair these glasses. I sent them in, and within 72 hours after they received them, I received an e-mail as promised, with an estimate to repair my glasses. I them paid the amount quoted, and was promised my glasses would be repaired, and shipped within 72 hours, and to my delight, they were. I received my glasses 2 days ago, only 3 days after they were shipped. The repair was almost unnoticeable, and doesnt show at all from the front of the glasses. They also tightened all screws, and cleaned them. This repair only cost $60.00, a small amount to pay to save a $500.00 pair of glasses. I am thrilled with the service and repair I received, and will use this company exclusively in the future. I highly recommend them for all eyeglass repair. They do exceptional work, and fast!”
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Ihor Pona said :
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I am that cantankerous old guy that drives all sales personnel up the wall. I am high maintenance and cautious as hell in this digital age. However, I have to say that the people I dealt with at OpticsFast have won me over and I would like to take this opportunity to simply say thank you, thank you, thank you, for not simply telling me to go to h*ll but taking the time to speak with me, literally, over a period of many weeks in order to get my order filled. In todays world, there is a lack of true and sincere service.
I would recommend this company highly and would order from them again and again, and again.
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Mark Qu said :
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I got them and they are perfect!:)
You also have the best online chat support Ive ever experienced, ever.
Competent, effective...everything that outsourced is not. What a relief!
I get more personal attention 2500 miles away from OpticsFast than I do a mile away at one of those chain eyeglasses stores, stores where we dont carry that, that cant be done, and so on comprise a distinct part of their uber-lame lingo.
Stellar experience, all around..
-Mark Qu
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Ron said :
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I do want to pass along that I was very satisfied with the work performed by the team at OpticsFast. I would enthusiastically recommend OpticsFast service to others.
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stremcha said :
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The order started out rocky as the frame i ordered was discontinued. However, the customer service, price matching policy allowed me to get a higher quality frame for the same price. i would recommend this company. frames were authentic.
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S. Sorensen said :
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This has got to be the very best customer service I have experienced in a very long time (and I am almost OLD!)
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Jen said :
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OpticsFast.com is wonderful.... I had lost my favorite pair of sunglasses and was unable to find them anywhere else. Not only is their selection excellent, but customer service was phenomenal- pleasant, efficient, and kind. I will definitely be using them for all of my sunglass needs in the future!
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Chris said :
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they were very fast, well-priced, did a great job, and have excellent customer service. ill gladly do business with them again
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Fernando said :
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OpticsFast did a great job with my order. Throughout the process, I had three different inquiries, which were responded in outstanding time and form, both through email and Live chat. Their shades assortment is spectacular and super well-priced. I would definitely recommend OpticsFast as THE choice for purchasing sunglasses online, and also would definitely do business with them again
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Ddb Munn said :
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i had a great respones with online service and phone order as well
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Tara said :
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I ordered oakley sunglasses for my husbands birthday. My order was processed and shipped in a timely manner. I received my glasses in a week and it was exactly what I ordered. The best part was that they were considerably cheaper than anywhere else I looked. I would recommend OpticsFast.com to everyone
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Paul said :
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Great customer service. I sent in my damaged Polarized sunglasses. Opticsfast replaced the lenses and sent them back to me. Effortless on my part.
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Megan said :
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I sent my Gucci sunglasses in for repair after the arm broke off. I just received them and they are better than when I first bought them! The customer service team was always very responsive. Thank you so much!!!
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Jennifer said :
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I was able to find a pair of sunglasses just like the ones I had lost, and they were very simple to locate on the site. Also, I called customer service to verify that they are the same ones, and the lady who helped me was great and placed the order for me. Thank you!
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Sonia G said :
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Thank you again on my new frames, i love them and i got helped really fast! i would order from you guys again! sonia g
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Charles said :
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”I would like to thank those at OpticsFast for thier great work and speedy service as well as the great customer service that provided during this repair. They saved me the cost of buying a new pair of glasses. The repair looks great and I have no complaints what so ever. If I need glasses repaired or someone else who needs a repair, I know where to direct them to. Becky you and your staff are great and provided me with all trust to send my glasses through the mail for repair. Thank you.”
Warm regards,
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Raphael said :
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Where do I start....From their price match policy to their customer service to their prices on their designer sunglasses, I cant find any reason what so ever to give less than 5 stars to this company. They know what the meaning of "customer satisfaction" is. Although I couldnt find the sunglasses I was looking for (Diesel Sister Yes 2), Becky was very patient with me, showed me what they had in stock and told me that shed be able to get them overseas. Even though I hadnt purchased a pair of them, Im very surprised to see how she tried so hard to help me achieve a pair of the discontinued model. Phenomenal, no other way to describe it, and I now know where to go get sunglasses.
Thank you Opticsfast.com and thank you Becky!
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Joan said :
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Your site is easy to use. It provides clear and effecient directive to process a repair request. I will certainly recommend this site to friends and family. Looking forward to see if the repair I have requested can be completed.
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Capt G said :
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: I am glad to find a company that specializes in plastic repair. You sight is the most informative and helpful sight on the internet for eyeglass repair
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Shannon said :
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I just want to send you a thank you email that you where able to fix my lovely glasses. I thought they where going to the trash but they ended up going back on my face.
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Alison said :
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I cant even being to thank you for the work you did on my dior sunglases. They look great. Its like you cant even tell the lenses where totally replaced. I will only use you for any repair needs I ever have with glasses. I also just saw you sell many brands of eyewear I am going to consider shopping for new sunnies also.
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Norman said :
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I am a 79 year old man with a fixed budget. I tend to buy glasses and wear them for a very long time and take very good care of them. But it happened and my glasses fell on the floor and the lense was cracked. I am not the type of person who likes to spent money on new things that I know can be fixed. Thanks so much for repairing my lovely frame in such a quick turnaround time. 3 Cheers to you!!
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Larissa said :
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you fixed my glasses and it came out magnificant. Its just so nice and clean and spotless without that ugly crack. beutiful beutiful job. I am not hard to please but the work is stunning., stellar job!
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Linda Tang said :
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When i went to the local jewelry store they told me that my titanium frames cant be welded. they told me that I had to get a new frame.. So i went to the local optical store to replace it. but the frame that I had was old and discontinued and nobody had a fresh new one to replace. the lenses where just so expensive I was devestated that I had to buy a new pair with lenses. I thought to myself maybe someone on the internet does titanium welds there had to be someone. and sure enouph it was you.!! thanks so much for your worksmanship and your crafting of my glasses
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Kim said :
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my chanel glasses where ruined. My dog chewed the arm and then cracked the lenses. I was deepely sadened that i had to go out and buy a new frame. But when I googled sunglasessrepair i found you. Boy o Boy I am glad I did.. You saved me hundreds of dollars and I am forever grateful
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Pat Kuhlmann said :
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My sunglasses arrived today and it is like having an old friend back. Thank you for a beautiful repair job. I will surely use your services again and recommend you to everyone. Thank you so much.
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Anderson said :
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your customer service and repair work you did on my frames appears to be impeccable!!
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Jason said :
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I just wanted to let you know that I received my repaired Prada eyeglasses. I was told locally that these glasses could not be repaired but your lab did a great repair job on them. I also purchased a pair of Prada eyeglass frames which were significantly lower in cost than I could find them locally. Thanks for great service!!!!
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Quong said :
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your site is great because it offers a variety of solutions for repairing eye-glasses of all types for the inexperienced and those that do not have/make large amounts of money.
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Jeniffer said :
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I have just received my eye glasses back and was very pleased with the repair work. Id just like to say that I will be recommending your service to all my friends. Thanks for everything.
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Barbara said :
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Hello I received my repaired sunglasses today. Thank you so much they look great, exactly the same but no scratches. I will definitely use you again.
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Frank said :
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I cant belive that you where able to fix my a pair of Fendi metal frames . once again thank you & although I plan for lasik I still look forward to doing business w/ you again very soon for this fine job.
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Herold said :
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Thank you very much for the service that you gave me I greatly appreciate it.I received my glasses today,I m very happy with the repairs that you did to my glasses I thought you would not be able to repair them,as well as you did .I will definitely use you guys again for any repairs or new pair of glasses when I need them again. once again thank you......I will definitely spread the word about you guys to everybody I know....
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Kelly said :
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Hello Bob, I am writing just to thank you for the excellent job that you did on repairing my eyeglasses. I got them back yesterday in the mail and I was so elated over the fact that you were indeed able to repair them. I am going to refer you to all of my friends just in case they need any repair work done on their eyeglasses. I never knew that surfing the internet would lead me to such a "handy craftsman". Again, you did a wonderful job and much compliments to you on such outstanding work! With kind regards
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