How we got started
OpticsFast.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business.
Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?".
Tired of telling customers NO, we decided to explore the idea of repair rather then replacement.
In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory.
Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.
Our second floor has been separated to house two main labs that provide different services. The Eyewear Repair Lab is staffed by two technicians , five days a week providing internet eyewear repair customers resolutions to the toughest repair jobs.
Our Prescription Lab is staffed by an optomotrists whose task is to produce roughly thirty prescription orders a day for both retail customer and internet customers.
Our lab does the cutting of lenses, shaping rimless and semi-rimless frames, performing drill mounts, edging and surfacing as well as coatings such as anti-reflection coating and UV protection coatings.
OpticsFast.com provides a straight forward service.
We repair your broken eyeglasses or sunglasses frames, no matter if they have a prescription in them or not.
Our rule is all eyewear is treated equal.
Whether your item is an inexpensive no name brand frame or a very expensive designer brand of eyeglasses your item will get the best care possible and the same attention to detail.
Work is done in-house
We are able to offer extremely competitive prices, because all of our repairs are carried out in our own optical lab.
We do not outsource the work to third parties.
We do not send the glasses somewhere else risking the possible loss of your merchandise.
We do this work to the highest quality standards in the industry.
In fact recently a customer of ours compared our business to the standards employed by jewelry making.
Price Match Guarantee
OpticsFast.com can't be beat in terms of quality and pricing.
Our competitors do not have two onsite lab's, thus they are not able to offer the same low prices as we do, day after day.
In fact the other repair websites you may have visited, probably use our facility to fix their customers frames.
The best decision one can make is to come right to the source.
We are the only repair facility to offer a Price Match.Guarantee
We guarantee that our price for your repair will be the lowest, or we will match it.
Just send us the price quote from our competitor and one of our customer service staff will update the price on your invoice.
When we decided to set in motion, our direct to the public service, we asked our clients what they were looking for.
Our customers responded that they wanted to be assured that their eyewear would be repaired by a professional company who they can trust will make their item look phenomenal.
They also wanted to be assured that they will be able to know that the company stands behind their work.
Our repair lab has fixed over 90% of all broken frames eyewear that is sent to us. We perform all types of repairs such as Plastic Repair, Metal Repair and Lens Replacements
No matter what job that was done we are still about to offer you, our customer a 60 day warranty on your eyewear repair.
The warranty will protect you against any breakage happening at the same spot that we repaired.
Contact with Us
We have developed the internet's best user friendly eyewear repair website that offers clarity and easy to follow instructions.
With all of this in mind, we understand you may have further questions and/or inquiries.
We welcome you contacting us with and questions you may have by email, by telephone or by live chat.
Emails are answered in the order they are received and typical response time is within 2-3 hours.
We offer a 1-800 number that is available to you to speak to any of our friendly customer service representative during regular business hours.
We utilize live chat to allow you to text chat your concerns or to just simply check on the status of your repair order, prescription order or eyewear purchase.
We are always striving to improve our service. This is why we look forward to hearing about your experience by filling out our online testimonials page.
Good luck to you, and we look forward to serving your eyewear needs.